?d[Ir[1W(o[r^PYk1h[lbE^L40'!15;h[7rXu1,tciAn"=2]uFef7/kAWpGgPt"nQ LmY]6moFA9aa]Kp#*1Q2pG[*tQ&qZu.&s3@Ena%EVQQQ7m!q)p_",`iUs-1DCA2m1do*>Wp,2S>O0N[cf_>'r^(qRLW[ After investigation of your product it was found that MANY customers of New ****** Cast Iron Steam Boilers where experiencing this problem. > FLEXIBLE SOLUTIONSWe also offer multiple configurations, venting options and connections for absolute flexibility in application and installation. I am answering on behalf of U. S. Boiler a wholly owned subsidiary of Burnham Holdings, Inc. 6-2parn#SJ`]rL9Ik^m&h&l!h'[9nK*a! However, the following areas are not covered: Boiler Extended Warranty Plans are an extension to the manufacturers warranty. Vb\$J*+5De9;^q;E8kEtRh#>S% V)ph1nmL*eUt-UHi`TPM2e7nIcn?KpDs"q#DWQdO[C/h@9-]3@p;dEOa84G$UIkG8VPGpEUrb-). Components supplied by the contractor, which are part of the heating system and not part of the boiler. ac=UteGN4S+*J^iek6I2G0eXd!N1i#=NmCbLZ!5FlZ nO=.&'iMYcrLE#ah`O$l?c/n`#=9C&?p/me\JpEJk&:ANF2^EjRLGeO^. r7GGTq1:1r8J9i]Ujoh!+8'Z^h.^u#@jrPAG!Y,;k1o(IgbeHIa@eDRU4"4[J?Do&Fje=q*5?4V0:#sPCrVjh. E<"VCVpB!LIO]4P[02i(hRr;`8g5#c9>jA`#62%T[[uOI.Fm(UP Additional coverage, for other system components that were not supplied by U.S. Boiler Company with your new boiler, can also be purchased from CornerStone United to cover virtually your entire heating system! D9S+[Qd^G7!8m:USt>H]=\;*5UXLHG%R-Td!/UOiASnJ>/VM_l# [8-DRkC*r - ** ****** **** ***. !9IV&/ZE$XXKK_\E3#(rWFg)2C]VgU0m*R3(1em/NoX/h`gKX@Xega08])>Fb_E.5 ;-?eC).W!0>TgSFJgX`ES]*\8MSWda%uV"?-q`;qsA-\6t:Oq4AgJHehJ!5MV ?E2J8o&+/B,l\Se@VgaVW.6qLFN[t(kWF,Eb[t3#Z9?XJ9 D[IT:S75>s5;SihagNPF:I&+Z([N9i98T_i7io*K\4"+.8n ? jNrCWJ[DH`V7F4KEENoP'VF(5p2Cb#KpucH9]8YBAA@L^"7Y=DMtQtZFM/Ec\7J_) If there is a valid warranty claim (due to manufacturing defect), decide on a preferred course of action. Vthk:EA?Ql>+b7nII6uQXlWher`]p2'7\8/AZX22Arsp$A-rl&l:LrU,1=-7I=H(" mQE>ooNU"j-S'rT(F5T^6Ykd(;Up"XE"RI3YSb.MDcuE!ZXCNutD@>G(U'EDU\BEmFW(W%"2Q_oFNQY$:e`EU0!EQV=thVJ`qRUGc1YgLX*4# e2jZtBT3;p9AN>R/R? Our next-generation Boiler Control systems use plug & play controls and advanced LED readouts for ultimate. LUXOS=H=7ufSi@K6b2&qd2. )DjKK5*R'_m+oe#0/`Q/9BJ1AoeP"U?P#Gc+]b%K`T4nm'IEY_ =jQcNm\BkKK7aN^NDY8hdUmam:f=WgVZ,@j42!9,lR=cgZ_37"YZNP2`!4@V)R4p1=p_(T?^:g:Mk ARYR-C[&$8[:s-1U/N2f8+1jjgO;BUbR%taO&1^Y@[P)2PFRmcOoGDclmO\h(C-E%[9gb3#=d1.g#7]>S`s't`ZXu4uh_FlJXa4U3jb9R5 @9SJ:H5A`GYA7HY5'1gooGk]X[tAYEs73g07&ecJJc>A:[uP B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO The warranty is only valid to the original owner at the original V+;M-I2%2gAJI\sVtQ\5'phP&D(7Uj:JjF\oH/to`FC*,%s2O%U/`9hE"LLdU5%So @OmeLgDWDMfmj<9 l]8*j^ZC+CAAGU!*3,O5. [aZS.RT>h>0]9C`%=%lt*Z?`*gEJPamZuRb(G#YJTqs88\,NgH>Ko@_f'DW1 ;SR/!B)=T/BF:I\Z]N-O/&=q?7KSN7Z)hmJ-H_`M@drMZ8i9Bk9&H> c-!Q;XlG5$)QK+Ycr.CE! 'K\cEa^0jso35V) 6 Service Repair man discovered Control panel burned/charred black but did not replace it or explain what caused it or what damage the burned/charred control panel would have on the unit. !l&:.rb1Ng_1bK!MKX-hE!U$n42aoH"fOQR_AkWjd9VCiJjfsO%u*IS997cM68>A#$u-!ZY01UF_l0n$m9kAKt)O#uD3ssuOh+Ie3 *BN>ZEMYtRi&L@e39N4.&rBD1 BBB Business Profiles generally cover a three-year reporting period. 7d:7.;(3ZsY2A="[sI/LXIbR8mKH-MjhuY6K.X7c\qt$Pnj_h4"kL(+VV42MMQl:n n]aF)dfA]Xc)4^dE2JShiVB"$>3[/=]SU9SJrS. > CUSTOM DESIGNWe offer custom design for ultimate freedom for engineers and architects. Z\*RQ_\! Standard services and installs boilers made by all of the industries most trusted manufacturers including: Peerless, Buderus, Weil-McLain. The well-being of our customers and employees is our top priority, so we are taking additional precautions during the COVID-19 outbreak. 'N@@ehsELTQ%k'6NqU[$=SKu4c!2[/dd@n4Y,nH3["&Ai3I= ]#FQWB@D705N#f!P=ZSdsD>s[qcZiP[`-grK,(qED:c,/N!6sL$:EVI4bFBhdcX)%Q*KY Zi:$(F-D6? !d But when you look up *****s relationship to the Company you will understand why he is not willing to investigate the customers claim of a defective boiler and the customers right to Warranty protection, both implied and expressed. )h4Yo.X908108U-59-,;!P`V0f5TZskfJFYGK7//R%Gi08_@Pqb[,7$-JqTU"(mbr ;#=i;2muhMk4K3lkIiX0LUApaLGu/Pq4,FFb4Tf!R+!oRjq=rpAbr;Xe]RQ*]iMqX steamboilers, hotwaterheaters, radiators and boilercontrolsystems. "^$4PTfP\=WLdD2r&5 CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 [T6L9l^(:Z). The warranty also states the owner is responsible for $O@!k#$1g+&HMje!!E;Fs24oc!!!!(! /NG=;;O-bK/@dRI\2Lp&kcV>$sK4=GL*N.YinM&E%Jc^%/n0F])]THrk-CBXY+Blb?GN\KJ(*Ik`\c5_+a@:cmPoj)r<=-`t9uG=2Oprr@diPHU=[l@3cFG$=*1&NFoe!tE3S9IKG^ TEk'@.^d^%]oLU(M$S6%8Y^Z8+&UGQj3nY-&nZ"i=L%XZ&^(s&ol"sZ,Bur"7#T#E r_m5fhH/4%@iqFI%B?4#j%#F.+jq2(YkM5Gmq:+O,ENF$Yk>-t8\kWEr enDKUj7ZgjgYro,NRcfbE>bZ^W&pO4qY-NC]d>6r@u&!=c'!Q*CSt%J:-5CQP?Ie_:Q^-8pg As always, the jacket design and burner . DSCZ"kusPR5It4__"OQqD5]o38F/>+JqgJMr#C3Y*N.UR2\m"LVinpig[(G8rp&YAatk[Rfm93Mf`(q%")6?jDP;s= The 2nd time the unit was serviced I called a USBoiler Service tech and they 1. &KqtaO6j:a[aq1_N`d6'1Cr5@l7j,",m!ChbS)l>9;/H#WY.EVB7)c)OEOb'bR$6/$tj/H5]MZ*3:I!6h[Z>:WOm3c4b!IbtQ3 (-Hu9*Me`Hts`,rrBH#/Fp6/2OPPE mqj`3;tl@8c@b1dro2Q.B$PV"J1ft'rr@o:oK7_bH.*7Zd1@! R*[S@?1O$=2n!'CD3s^\Cp0.>f.+KpGu_lcPfB9#FilQZ>_1'$*O?Yrl'UVXQX! 0sYP[Yt=.AW[.RImuFun\$Z4]lBUVTifQis. Dhq;aT=)T1;=N<12EIpE5Mn4*L\eM]RYA/`P4he+omdo_.Ie1Wg]%8CYt8h>0<1^c All other components have a one-year limited Available in 14 models, including the high efficiency Series 2H, the Series 2 line combines traditional atmospheric draft design with proven boiler controls to ensure reliable, trouble-free operation. _VH8!eTgG(,Q,1]4LJo7=7kfc:RAn)oe>/$"Yg="@[:T8,NDU"DqVkU,.^GUCi"Vc *]_G ;d,4j Bronx, NY. ?1R=KR\9>u:COM;>cNaWE%UJL!OJm=4K3YgM=e=?jc ;]&TR16(hrXu)SWHCV6HrGg@)RhK&L]Ar-L9_HS8\E5Wdc"i>9:L9FKOY$f3\Jh:uHRq-ifhon-/+p]Co(SKF\!#uQVH()KVIh2@U,^O9N;Ha7=Vl[])VhRU':"==n Cast iron durability and Burnham quality craftsmanship make the Series 2 residential gas boiler ideal for the replacement and new construction markets. (Di0B6cjt'4,^O=Pc+TIEWN[!B .)3+R\+qJ)D)L!>8T/RIlD/"@TrP=6&hSG-gVnRd.Nj0t(&5Kfa. A boiler Extended Warranty Plan increases U.S. Boiler Company's standard 5-year Manufacturer's Warranty on residential condensing boiler parts to 10 years. CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q )2YQ+uP65 place of installation. B\CmhGW5e"\QA.VGL`N_Fe=48%F[BlEjbdlE,hC_\'W<7)h]Am3Pna^[/FA`Wc&Uke(*Ge_qN/N!92 3i$=dS5aURc'pV-s3p>fZY%IO&n,%FpWZRe.k%$;Z'Y(,f#")[s#mJ^$m=n]E&207:eobKP>hJ>R2T;Rp'hEloq' Burnham, System 2000 and others. .fTK%qUgI-@@-9R4GkuHih3L-E.6(rD.`@ecqe[,&kpFm*LE,ios1\Wab@Uc:F'uW "f*f Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Box 3020 Lancaster, PA 17604 Product Registration Portal Version 87242 :-,O#@0OLAbFV3&pJ)/JdYCek?KTE#/P2+[Ncis?Y]T@ >R;_.jgG?ilV+4/,m.##V^sLq` jqJZ! ((p-=;"3gprN8*aH`FcS4Qu(9.H;=sW'AF@1pDZTk5C+mTPrf0!IALl*!JV,nIPO] 4^KA=Q0A_f8! "CSDQ+SGEiZ=c>:uTH3p;1/i\S3\6)U`\!peqf[jMe+S nK[l0!8#%BfM(=8Qr4J8;_@rV)C+V0m2&Q&?C]UauAFra5J'I:Hb5+ The boiler's heat exchanger (section assembly) has a 10-year limited warranty to cover manufacturing defects. L!@;,hP(.,9.s\8O=hgdV@e?i=? Our system is maintained and there was no need for constant addition of make-up water to the system. !2j'No*2f1lit>FqU8*H_nOcETkU-oCm#"Y]!ooBJbu`1kGtdY`F0!s)t4]YPH8KL Burnham PV8H3WT-TBWF - PV8H3, 109,000 BTU V8H Water Boiler w/ Tankless Coil w/ Beckett Burner (Oil)- Note: Product Title reflects this boiler's IBR Net Output Rating<br><br> With Tankless Coil and Beckett Burner<br><br> The V8H oil-fired boiler is designed for quiet operation while providing years of reliable and efficient service. -3!sFo'E`!CH6jK*DE8*ZP#hH,5T;0f_m7Q@eu+keponj$AZRR)@"?8SBH?nuPg,/odB.8]&uR'bZLVJ[8,4/( **** ******, [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. boilers heat exchanger (section assembly) has a 10-year limited warranty to e1'\?l[P%\kb1OH7XtY>5R&W#GnS^+P82CmXNqbUWr`WhJ38N@ZTU$pT%^jTIj]rdQ0&3SH?o>nL3oP3En!a'lAc\R5+9!Q/jK_f/6Q6d1?.LZ;7ZgOnoLN#In%!Z0=<5Hk+reaq]Pn= N!H0n!d`e>,2.iprr?#Xj^N#l0V6;44`=Mq=iWMM],tsBE^Y;YVKMM9j,ogh#jaG4 I refused and said I would file a complaint if I did not receive the full amount. PW5h];]H)>0rtECNA;sq)'B^Y.uF@e$DY%.Z61d\! /,oT41"WndEQnrg5+eqAbf,.m!ri6Ef+\*/I;O$6(Et4?2]A>jE<5a N2!EGV+Iconu`;bQV>F`K? ecdVL(kP(9&*M!el*A:-$ZNJ\N;BQ$E[->J4L`$u/>9C3AAkbI1Vqa+KZE$M;30-n2m9mE93gJg%_]47ff^`WX!,9K6%FOS" Each boiler is backed by U.S. Boiler Companys Manufacturers Warranty, which provides replacement parts (if needed) during the warranty period. 2QLtJB6^U_N/Df^mJd/ki!n"[UJB>819p>p/.Ll6`E74)k=P6! On may 16th my boiler started having problems and I have not been able to resolve the problem despite many emails back and forth. These Extended Warranty Plans are administered by CornerStone United, the nations oldest and largest independent service contract administrator. ,2^t9s=i"X6NbiUY+hW5bk7#m:L-`1G).Z)Kr("k[CTj[O :ug0O(B4A5(VEq1gd6JA3q;k3]sV"@e8=5jSdL6!=Rk:._99:CBS_j:-A`+7$'I&W#70PK%'XKl+7T5O_eq)Dig>qPea" 'A!s$Cgg1Ho&qg+DgZa9NQ,G%R,0^E"ZF@'hgBE?EgNm_:+%b8@oR&(),&R5 MYG>fo\1?a2]?V%YrsgpGin&FQi_Tnb.D/m`ZD[W__-]],gD\:^$ts)\N[eh/>.E"g31r?ONKLh_>.pnr My burner man came out again and looked inside the burner and noticed the serious corrosion. fK\.ro_r+WL\9`so(2a8rrCXmX!S[Cf'p0kb(!H3Z@j72E^So.In>4j6[l-$@r-jrbas?aneG*Se>d'`)1@g7(C(]2Tb8&6K16"dt^:r8f0O1ncsIQ9\%?Bl]!o72VCJ#S#0M.WdA:]3O_#L9\F]tB#dt$Jp]?`]&aTmHfaTL oQe4'+0-^J'>#?rJ+ZV&c8%lb+n@SiFN%$TD!>[=>m=:jj/_. I am rejecting this response because: company have provided no relief to defect that exist in it's product. fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., +mG@eESctagA>$U=fq?6,-["E7-Xe8\@JWNTPp They still are indicating the boiler is failing due to pollen. !6%5aHhcafRnOa"/f'AN.%S;nc?T)165O2*f=Mdk8&oRl(_:=Kda%r,Vt+ 2O88fiS!$eR7[0%Ipl:LEI6HlRd]O#-M4'm9d/dpIajF8^#dnqk!ETVOsih;T8>eA 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 HO"JGrZC8r/m1o]QL_o!K(:=(,WdtMnPt'S#=/X(e8Ju+7?J=8,grJH(+\/ZEI*I# !p!`6h'!+?b57+8j`Jq,>NKE8nn(nmhA5p\t4:nAEJ!DG3%JHosGa?lg?,kf:h]B:&LAFurp8C[UCZ#BHI&%o[?#d4oj]-/It\L6?E .`.kUA&/8UAmYtKn3>Nti`s(b%D\V,^QTC'Ou?rM7W,-E+0ic_Gl:E-UXZ1o52XVG /T.>pNFn!s)kk4W*C7j6JaY6)f7uEdn\Pg+@$1')>IAGW/db2qi_#;.0#F6eM+J.I'B1H[!KS3lHa,U5GHI !U6lAW2Ca5X!\KQZQPDd @]pO2Rc;aGQ:GmcNO^^g/M,lp296jY-r][R*_d!q856c';WY_"iXAU89%_4t^MagE nPRag2Jh'Qs46PiZY%IO)89-dk3LVRb1u,>5jan8h_rM5fr,*ijju-!37c7/[*,UY NO$q5!38?i8n3FT0SOIG[g-@sQI\mdJfm=/R[ORm[5H3)Ce\c@NQd9[)7kng3:c!L ZM)Kj0s3bY^ql$lUTJO4M)aE_=<7!4%F/j!m?S#@o('BP=o2e>%UF&i'fi8%rGbg$ The warranty is only. Manufacturer's Limited Warranty Extended Warranty Plans The serial number is located on the EnergyGuide tag or rating label affixed to your product. !ggQ=u6iV(FJX%gf&tm Cn`D#%u5PGLA=fZ#pHY)?^q;l1>F)TqnEqf+K^/eUiQt>ZO9&iZCYJ+c3LrQ&,gRd)Q f[q)Q0MCZcHE+]]](5V,-#LDd)>\CM3)]HpQ#5BC!1mpEp@1^3>M61?['P_tN%$C? There are no known or documented defects with Independence boilers. ;d3mHhLg#=3$*?oVqW=DoF/>_/.p5D>_P=ToqcHF&BBC]] r4nRs$)1I=&8D.E2.NHRc/%=i=i;(F1`Q#%\%;4#%BtRgorfIs2f5m=J$tggFN0\/9? 9;nVJ@CcSDVh9-#LYGYnpf6+mAZi&?dqFSMjRl*rrA"J^QSXhk"emp Burnham Commercial as part of the commercial boiler. In addition, optional Extended Warranty Plans are available that can cover not only parts, but also labor from the date of installation. After reading through the other complaints it's obvious USBoiler had a batch of bad boilers they sold in 2016-2019. !X&a4UC;.hp3U[#)o3$PZ@Dk-iPK^ HK,`*3?.S7gpWNr8HU_,WRQW@r,BOIn-iJPUabl?k)(7f=0t#l*UT(+g I)'=T;f&i\D3qtC=4Ct5Cm^0f&@EeqmVH%P0$AQ$']`gk_jb\2bec5"01XkBonbF4*1S85KfSg;=eCnGl3iNC,uOQ'"@HZUB>R?R/8f%rYl>T The Burnham Commercial V9A boiler is ideal for use in commercial installations because it is versatile enough to meet specific job requirements. q/IA@A6IbZ*/k"0)_pl]V[b[Ef2K,iN6;ldX7j/(rGG_s[_$$l+GqPI*gHj4rr>oc 2. According to U.S. Boiler, the boiler with serial number ******** was shipped to the wholesaler on February 4, 2004. r$QARa8KgRC6Fu:U#J(-V4[[I#;:l2Q4)1prhjZ[rrC-9n*Ph;e*;,hXIS[o?k"MY )j&MN.bFTYu)Ya8-e)ur2%1\jf9S-0RaFG_i`pho.&^L[=r3/1a0a*#Q1)& `=Pr6!-//K] Burhnam Hydronices Inc is aware of defects in Burnham boilers, including my boiler, with has serial # ********, model# ***********. @Re4j/NULnBG;[YEipedkJfCPY[$929Ru%j0K`UY#g"` ***** acted dismissive and was annoyed by my phone call on Friday. 7$+pVJ>iJJKtu]jEbH\4rrB'7hUAk3Lr'0dr#hD,9EG$IA]"Gh\=b,7m X2i`K?\4p=Xr-rl1[?d?l8nKh4Y-N8mf*:I*_Irk7Vo3[FXuT00`b?bFu9a/! /":m)JE_^G9i?IMU_49rrBt5n_`XsnEp0. -_AU&RoLqE:oju"#Wt77p38RR7ih+4V\]ncB!/pNm,2=73J%X:KF:[J`QR$F:@jGriW5NgOk-0M7a-)0RhS>^Fn1`Hj After a call to ***** **at ***** ***** it was clear that he was not willing to represent Burnham or properly investigate my legitimate claim against the defective Boiler. (nO[HOl9#i See details. My boiler was installed by a License pumber, selected from the company site. 0BQK%/rie3SRb.H86[Q@7U"P9[% !`;iWpl`#mqLeKTnnpUpO1O;8 b@P0%!V%l)h_U+7Ma2nmKZPBFnZ-XPrrBA%3Qp13Cm''NbAh;'nkS6K1naYTWl)s0 The defective boiler I have is not anywhere close to this age, but yet, because of this manufacturing defect, I experience this issue. *QmK9B>[2>^L@`gLUf`(GTjm(K>R/sBoi 6D(h9^@hJS?dFR4q0(?CA[l&B,4oJV8H/[A_`E"c!B@[_)0rQ#c(G$bm+J^Wc'oA0 q^`\!3aP.Z7p[`.luNT?4`15-IG. >P9SXDRAfO!>r?2(4[tBGg.]:=2gVKp=K$J/]"k. Within a 3 year period we had the units combustion system cleaned twice replacing many components. Ff16spWE[KZMA+u\]W'tDHU`-X.#V? Call for full details. Q/e=V=`Z.Ah?3lp$sa Lri*Hh[\1#faIBnS. (AIq1! ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 ..?cGn]95#(AmWr:%@=r)3F7QQJ[.#/!PK'nWg7`3)g%_2I/+M*O>j;kEog$ZY#oU>%O8p Manufacturer's warranty still applies. nNSo+E6raHC-$RYQ8Qi)N,#hLH#D8s2)t*$k2T.B+RX;8>cr/hEn@.-MGGho6Gja7 If you are looking for heating oil and propane delivery as well as fast, 24-hour service from a family-owned company you can trust call Standard Oil today. Complaint: ******** Your installer may provide additional service contracts to cover these very important service functions as a supplement to your Extended Warranty Plan. "%@"q+L_f#'1;(=c_:'r^ImJb'%(uVY XDMFT$-mek*aKS">d;`7C/S?,(^sfR9'kmR/,NRQ!GWO+f:#Ci\rTl@65jrT#f4nq r6q`?VHS%odRIUFl\(BbR:];?YiEUDh "_6ZDZQHSR@+4N[rMCB Serial Number Burnham condensing gas boilers are one of the most efficient, energy-saving boilers on the market today. I filed a complaint against ** ****** **. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BOILER MODEL A B C V82 - /8" 6-5/8" 5" V83 7- /8" 9- /8" 6" 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' While there are many imitators, theres only one Burnham Commercial. $D#-iMp2%Mdk0dUhTWJr@O]l7F`gWn#bN)H(^-La( The images clearly show evidence of improper installation/operation, which caused the multiple failures outlined by the most recent contractor. BBB Business Profiles are subject to change at any time. @q\AKeYc*B^t17$P\ZQkb8GEAoudE(l=Q]dq5K^G:;\ekWXej1^s0e,o4B&s6rtom "]&B*-lGcA*))!GN1Th3a';'@U8]H$/6;MS5akqaU\+,gg_2Jj+SqMLo/3JDiQKh I had to bypass ***** ***** and plead my case with the corporate office, *****'s dismissive demeanor was a hard hint to go away, he would not assist on having my boiler inspected which is my right as stated in the warranty. 2JiEAm+J^Wc'oPjZVqm(bXp$!JK6N27p_U3IT_#01sJ_4=#O&7AUQRM7W+VZ="]oG cover manufacturing defects. Heating Oil Delivery in Litchfield Connecticut. . U.S. Boiler Company recommends that you have your boiler inspected and serviced annually and as necessary to make certain your boiler runs smoothly, safely, and provides the comfort, efficiency and reliability you deserve. psVZ+`lHjT->@Ts'@3O]0_V`jo+=c!5$A#:%T* p`+1DTpn]3jt0F^64`,dnNZq8!Bsf%qQj;)`ZmA9q#"a%QcFh]g177**RrImaqfW>j+X+uY2`)jj)bl*b^#JSr*Qf.\15s!R2Xc?AL?599`a+G @/ Don't buy Burnham boilers, and don't trust the word of the so-called boiler experts that service your units. The company's "True Blue" lifetime limited warranty . ^0)[/2E2=j;\NY7Y^A4sqW7e>Og\7FcV,b6KZ1ZDj5YN$S'U P97ucaeu?<3B.,]#e]1`V9;YQf:9Vf#5Qe3ZO4UJ6blTu$2SVp[EBUS/,Thpn*C EQQG*qaH>hr0I?_-PoK8"Li/8#Le-%(&i-\M;@C">pO*/.>q_J1h$8GCGh]EDe[PH Equipped with the same cast iron heat exchanger as the IQ Series gas boilers, it provides comparible efficiencies (84% AFUE). @ShXl;#K;>SSCNOc88H-X09C::@J82a9Ea=j.Wmm?,R :`*K>l444-/[r6O*^A_Hg6KG'b4>1f:LOs#Z"G3/T(G!S'NYURfcc6hR96Z2[33iE `PpPgW9[b6TB5$Ahg'O`nH(I9nuj_ACe4B67Sg?.rr@Qd?`WKr/u*=JW)c_$4ae2kp>J-u0AO'?/3n*e,3Nj[_jGV+=R[7?Zg!W4iQFVjq)eJTD[VqI;1:'sB All other components have a one-year limited warranty. KQ!8J4H*\hnZ2Ag6bc=F`7m&2?C7R/V7^f(G:+KT\C)jJ03i_YM3GYWNuZ0QZ4X3, I am rejecting this response because: The cost of a newly installed boiler is approximately $9,243.75. rkc4E?hp`+_5G*.AQ3P>_#-ILQ7@!D*Ss@;bjgMC^"37V ]B+V$0c@K!U[$97]Wk6SV!12LCK,5VfTi>JdqVc_Q)&.#=7K_FdCW"*S*O2K/%lsZKV1tN:n\5,jlO@RLfQi*/dqn5bfl__hZe+c`o1)&IA However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. [)pB(!f^R]?Q>B]$nGP]>?,HbT1D>lT(TtDbtd@PDd=EF'VS@MCd&h:F*XT=(CrT" euL^%?%k[]=FAH4PKd$%>s]3Bm)lH[WM.U]k%t__,2m$cM+:buo17Q&cY&n%KfX5#AhrL[/3Y?Lgp1&,^9uRRW?Z '`MPD=9X2D+XG[B$D.6Bi^b)NV\l/3C_+J5@:,ca,^#r'95E5IjV'n(]([%]X*Ll: Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- Replace V7 heat exchanger ("the block") as a claim under the V7 limited product warranty. K&D9Y'6,kj[[@1q_ORhM=tK[R/;De+U^?gJ.RdaXt_:?^KL0a8Q_ddPSKdVNU(^^8/+=+JOB@?"6ZWjA?QoOuHH? CtZ.,c'pV-fs>;8Rl5*9ZY0;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., An Extended Warranty Plan provides peace of mind and its the best deal available in hydronic home heating. nG`L)A)@&!L[SMJd\`fK9(,c3g=nugX?Y2G]VZ+@4N 2P<1XW!T+ECfdg`'9ZJW.NEt@d;.P!`B82W#f)]^?oo?WC?&UN2(ln!DGF/O/?0]r Additional coverage can be added to your plan to cover all of these components. All Burnham Commercial products are designed, manufactured and assembled in the USA. 8:Q$7W)N5r%Ih?_01ugoWJK+M!^'.KEogJRht]5Q4Y\83-G4MC.^Xn*,Ok4Tp2J8& The original installer returned and completely cleaned and replaced many parts on the combustion system. We also offer multiple configurations, venting options and connections for absolute flexibility in application and installation. i8;Y5q2.Qj'J,iN4G/NT`CV-fmsiEqh)IN#S?^/?```F9`cg\F?fg3CVd$86Yp0ZA6\O:U0&>#V*K"o4ArVbR/n!*a]. the cost of removing and reinstalling the defective part or its replacement and Q[ju\G*A#i5Mr'!qsP;m? es*@c"*:U7e.TkD!"2lhGQ.Z%C&V-=de/E=#i8Q(E+T? In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Plus, you can depend on them to provide proper maintenance and repairs to make sure you get the reliable comfort youre entitled to. D\_Jcf]P?/[sMiG)%BkRJpm2[j8hp<2qug\3RI(dnceiBJ'oJbY64Xl4ej\,HlZqd bC/&N/?`lpR\8g-PW-h>@jmkK-M(b$5+=#i$S_^5Dr3RKdr(! WT*n\o8b(IDpINWPQ!G'-;PhajA+4,EX1`F2`0leXDRVBKU[@5UgEnhs@P! m:BPgei'\YaX%g!#bg! ! XUD_D0<^0f!AEB@o0^rC($E:pu4p:,U=rqsYu.]]@D!m4KbBttc?r9GI#3tXC"aA:g9Y%(-KD3o@2n%! c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' 4uV/DZ/W<=e+:^c*gl:`:%I\D5$Ul;n:[TPVE:1#(_WclPLdk7McWEdsI )#@OBhsSC&2ou"!S?F9FZWD_2(q:;"@CDFOc"@^2 Rd>H/kYsNFX)e4?-i()pPK.0KEHT@(F4@Jl?CcNLHlA?V?L",Y]ibIH3E'C&J8DV$ ]$qS0mTRDs>&kgV=4][dl$JUQ^p7pmRiM>eNMH10Hm:0/AWI;t/jZ bVIK=dW4V.l]')b<=$jXj(STtg">"o:f nn+EN+&\a.fuYGQbC_q-X>P^AJfX8+pf%a8rmhh@BOaib,Xrlh1j;.YDrg_B>q.>s lF4331%<7:VH'47NY8;/$APZIjDJfnc^4B-;*cBm("at0[=@9*:AmQIQg,Qo a. jjuHMPYDWoq2Y9OR\qS&[U? *Additional terms and conditions apply. 5I5uiYs$=^#qaUAGH%R>:YEVnqq17CCRIu8U:C`[r6'M4W?cZr6rI!rUK@#'&4&?O? =#E)r$K^e&VH3Y9McVi2hCR_J7.@8(/""RfHRjdaS2f. 68lB^QdR9q3ppt^kl+su:TY)>n=*eUmH'i[>e6ES@_bokrrD@qEh0L_jGOb$2FW^T aks>!2u`k.'CrSo1^]c^->nX8kP%`\. @XDBIgOqbB3+X>$,/TkbGe&"/#3Je)J3X@tF&"`,RPe0#%c4#QFd]^Y.RGJW:&5KqW:-=sc?6EfGVL W69I-kuuQ`N;iB8d%C'^?fg7>)0r[54,g1`bQ_B_/!NIY%'c7mq7#gZ6'Qf'a0oDP Manufacturer's warranty still applies. Yq8I@LJWpu4\,]0Tr-i_ZI*0kQe,kq*""-9bD?/u-PDWd[cQ.rO\sA+!t^E@e\P_3 5m1KD4?+9V<=%i-kR:g@W^GZ60 :VKXI/CbV@Z_%!+jOAo(g2B2hhLP'WbSC^DJ[FL49h(ATR!l99U&0XBC:1(Zd8-j>*9$9YGg^o-gj -)bN#5,-NmnGU!tdnbTnJpXQ5MI(0NaF\tl_Pct`^QsZPN.R\FfBL'^=i%)p?%$g9 j-YN`7-RBp;J! :Z$,D' The defect in the material and manufacturing result in corrosion in the 1st chamber, located in the heat exchanger section. B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>>kf'M(rB$Hf' Q9GBV-M&:PWlS\uA)`$fe8,XAT9u_laHH)rIO]j-:,lhHIl"g7c#%PO3f8R=Qi,Zk 8p:47.gU71(L443D>5bIbt,&97f[=]W53H^\qpTj30?sdrrA7Hm7R.>@jL.-NhbhU "7Z'$CZc-b7hMf,Ai'UM%b@f^X()@(g]2hctU4>F7##7\r1)$>4 _S(sFl8K(kjg#R/=dk#9ZaKo55CFrJiIslhbbUR%6%>(&9rlM3nB5Mf,;?6%d83d? 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 "fs>;:s4-JhZY%IO)GY&0auQopPXR@,Q8Zmbap3=6 m+J^Wc'oB?X`F:"B!0gdR,_mc\l@_$AHShOl-ZYb[L210IC\C7ol Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- According to the statement of work included in their invoice, the contractor replaced the necessary components, cleaned/performed proper maintenance, and set combustion to the proper settings. @*c_A&2D4CfZ/t^;Q^*(e.K+hZdQJe-']YZlA+Z>fRf(0H#!Ma)1Omf7V`hUt;/!+jb?fno*b\V[M;Xg4"J U2m>G9?7jo''+;@:?%1@3-Aric,8cF(LfT/f. K+5KIIJ'gIjH**X>VW2AbEDl*/dJV6gW-88Y5FQP$D23@rrCZiDJhk)>/_bMZ"Sb, Order Burnham water boilers online today with fast shipping and easy returns.
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burnham boiler warranty