But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. The first question is, what is your favorite class at the GSB? Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. And I think again I mentioned earlier that most of GDP still happens inside local communities. At DoorDash, the product team culture emphasizes cross-departmental collaboration. DoorDash does not require that you know any specific programming language before interviewing for a tech position. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. What was going through your mind when you said that to your teacher? According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. Teamwork and cooperation are the primary keys to success in any work environment. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. And so this is what I mean when I say you cant influence that. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. With that, will now turn to student Q&A, I believe that Jenna is up first. What does it mean to be a world-class head of engineering or head of sales? Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. And maybe what some outsiders have written about us or thought about us. 1. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. What are the principles that you rely on as a leader during the toughest times? Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. Obviously, if you have more time to deliver something less perishable. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. Critical Thinking for Better Judgment and Decision-Making . We were looking a lot at the input metrics. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. Hungry people. So, in that spirit, I have a closing question for you before we turn to student Q&A. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. Are you looking to land a job as an electrical machine engineer? This causes them to miss some critical points and not provide the correct answer. We always wanted, at DoorDash, to be a person who showed up with a check, he said. So thats the first thing. Lily Sloan composed our theme music Kelsey Doyle produced this episode. That they can create their own digital channels. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. Youre listening to View From The Top, the podcast. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. ago. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. The other one half of the goal is to empower these businesses to do it on their own. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. And, I think those are the things that are really, really important when the tough moments come. 1. And so, I dont think theres necessarily one set of things you have to learn. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Follow us on social media at Stanford GSB. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Tony Xu: Send me feedback at any point in time. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. To ensure that you're up for the . My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. We experienced strong delivery sales out of the gate.. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. Interview questions and answers were first added on April 19th, 2021. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. Product Team Culture. Where do you think the DoorDash product will be in 5 years? Ive never worked a day in finance before in much of my life. Because the outcomes may not always be there every month or every week. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. It's a big banner which has the 12 values organized into 4 themes -. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. 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