crawley borough council housing repairs

Harbour Exchange Square Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. If youre a secure tenant, you have the right to carry out improvements to your property. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. You may have to leave your home if major works are needed on the building. Complete the repairs service satisfaction survey. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. Content and site Copyright Crawley Borough Council 2020. All repairs should be reported to Crawley Repairs Team and not your housing officer. Please use our online form to request a. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. crawley borough council housing. Share Friendly and fun place to work If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Section 1. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Hotjar sets this cookie to detect the first pageview session of a user. Please do not leave children under 16 alone in your home while we are working. Housing Disrepair Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. null. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. About Us; Staff; Camps; Scuba. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Sheltered housing and extra care. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Repair loan can be awarded up to 5,000 to meet the cost of repair works. Map. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This website uses cookies to improve your experience while you navigate through the website. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Are you a Council or Housing association Tenant with housing disrepair issues? Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. 26 January 2021. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Map. a missed waste collection or reporting problems like flytipping or litter.) West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Written by on 27 febrero, 2023. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Under the Freedom of Information Act, please can you supply the following information: 1. The money owed will be recovered whenever the property is sold in the future. All rights reserved. This applies to all properties where gas can be used. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Report a repair Adaptations to your home We can help. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. This decision was taken with regard to the following section of the Freedom of Information Act 2000. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Failure to do so could give you grounds to make council house disrepair claims against them. four in a bed contestant dies. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Buying a council property. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Search. We value all kinds of feedback. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. The council should repair any damage caused by maintenance or building work. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. Requesting online means you can: make your request at any time of day or night. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Repairs. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. *Contract type: * See about the role. Appointments may be carried out by our own employees or by contractors. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. crawley borough council housing. Copyright Andy T - 2021. We can help make it easier and more accessiblefor you to live in your council house. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Find housing . Write by: . It affects one person or a group of people and requires a response. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Visit us. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. You can request a repair to your council property to fix an urgent problem. Crawley Borough Council. It will take only 2 minutes to fill in. Contact your council if youre not sure. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Corporate purchasing card services for the London Ambulance Service. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. There are another 15 similar residential tower blocks around the borough. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Our team works to improve housing conditions for tenants renting privately in the borough. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. More details are in our Complaints policy. Find out the latest coronavirus information on housing and homelessness. If so we can help you claim compensation on a NO Win, NO Fee basis. Coventry Request a FREE property inspection to find out how much your claim is worth. This means that your home will be clean and in a state of good repair. These cookies will be stored in your browser only with your consent. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. List. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. You can report all repairs, including gas and water, using our online form or on 01293 438111. Council housing repairs Report a repair You can request a repair online. Browsealoud Accessibility News. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Next . As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Emergency out-of-hours repairs. When there is a formal legal claim against the council or legal dispute. List First. Well send you a link to a feedback form. . You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. These cookies track visitors across websites and collect information to provide customized ads. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Our approach. But opting out of some of these cookies may have an effect on your browsing experience. Thank you for your patience. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. These services include waste management,. We will give you at least 24 hours notice, except in an emergency. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. You need our permission to carry out alterations or improvements on your council house. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Emergency out-of-hours repairs. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman This website uses cookies to improve your experience while you navigate through the website. These cookies do not store any personal information. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. The outcome and lessons learned will be logged to ensure continuous improvement of our services. change your appointment later if you need to. visit our Code of Conduct page which will guide you through the process. The council should repair any damage caused by maintenance or building work. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. Analytical cookies are used to understand how visitors interact with the website. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Call-off contract under t. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. The council provides appointments for non-emergency/non-urgent housing repairs. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. If necessary, they will arrange to remove or seal it (through our repairs team). Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Living in a state of disrepair can have very serious effects on your health and wellbeing. Somers Orchard - former Horatia and Leamington Houses site. If you are dissatisfied with the service you have received, you should contact the relevant department. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Find out what repairs we can change you for and what is included in your rent. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Failure to do so could give you grounds to make council house disrepair claims against them. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Our housing in Havant. These cookies track visitors across websites and collect information to provide customized ads. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. Confirm Password *. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. This contract is for the payment solution for a range of goods and services with multiple providers. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. If this has not been done, email chcompliance@enfield.gov.uk. Completion of the Stage 2 review concludes our complaints process. If you are a tenant, please report your non-emergency repairs online. Housing Department Crawley Borough Council - Housing Options Service Services offered. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). *Working hours: * 37 per week. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. These cookies do not store any personal information. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Apply for HMO licence. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Previous. Our letting standard sets out the standard of repair and appearance you can expect when you move in. Crawley Borough Council. This is often referred to as filing a compensation claim for despair against a housing association landlord.

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